Thank you for choosing Vitolyx. We value customer satisfaction and strive to provide premium-quality beverages and professional service. Please read our Refund & Cancellation Policy carefully before placing any order or business inquiry.
Order Cancellation Policy
Customers may request order cancellation before the order has been processed or dispatched. Once the order has been shipped or delivered, cancellation requests may not be accepted.
Vitolyx reserves the right to cancel any order due to:
- Product unavailability
- Payment issues
- Incorrect order details
- Unforeseen operational circumstances
- Suspected fraudulent activity
In such cases, customers will be informed accordingly.
Refund Policy
Refunds may be considered under the following conditions:
- Wrong product delivered
- Damaged product received
- Manufacturing defect in the product
- Order cancellation approved before dispatch
To request a refund, customers must contact our support team within a reasonable time after receiving the product and provide relevant details such as order information, product images, or proof of issue.
Once the refund request is reviewed and approved, the refund will be processed through the original payment method within the applicable processing period.
Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Product damage caused after delivery
- Incorrect storage or handling by the customer
- Minor packaging variations
- Delay caused by third-party logistics providers
- Change of mind after product delivery
Replacement Policy
If a product is received in damaged or defective condition, Vitolyx may offer a replacement subject to verification and product availability.
Customers may be required to share images or supporting proof for quality verification purposes.
Distributor & Bulk Orders
For distributor, wholesale, or bulk business orders, cancellation and refund terms may vary depending on the agreement between both parties. Such orders may be subject to separate commercial terms and conditions.
Contact for Refund & Cancellation Support
For any refund, replacement, or cancellation-related queries, customers may contact Vitolyx using the details below:
Phone
+91 8327721534
Vitolyx reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.